Is it secure to buy on your website?

Yes, The server that hosts our multivendor store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol meaning data sent in either direction is completely encrypted. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies.

 

How do I buy on the Pure Derry Marketplace?

To buy something, select ‘Add to Cart’ on the item page and it will be added to your shopping cart which is displayed at the top of each page.

Items will stay in your basket until you remove them, or until you either checkout or end your PDM session by logging out. Your browser may also end your session by timing out, so if you want to find the item another day, add it to your favourites by clicking ‘love this’ on the item page or the little heart icon on the image in gallery view! In order to save a “love this” item, you need to be registered.

 

Do I need to register to buy on the Pure Derry Market?

To make a purchase on the PDM you don’t need to register with us BUT, if you do, you will be able to save your favourite shops and items, view your order history, contact sellers via the PDM messaging service and be able to leave feedback for your order.  We'd love to have you as part of the community

Can I buy more than one item from a seller?   

Yes, you can buy as many items as you want from a seller and it will go through as a single transaction.   

 

Can I buy more than one item from different sellers?

Yes, but not in a single transaction.  (Let us explain:)

You can add as many products as you wish to your basket, from as many different sellers as you want, and the market will remember them for you during your stay.  However, we use a 'Split Cart' system - meaning you will need to buy from each seller individually. 

We do it this way because each seller is responsible for their own delivery, sets their own costs and has different delivery methods to each other.  If they are all combined into a single checkout, things become what is known in technical terms - as a whole handlin. 

However it's really pretty sweet. When you checkout with one seller, the remaining products in your cart will still be there when you get back.  The site remembers all your address details (etc), and it's all quite slick and efficient to just 'go again' - especially if you signup for an account.  

 

Can I use my Credit Card?

Yes, you can make a payment with your credit card. We support payments from all major credit and debit cards. Our online payment system is very simple to use – you don’t need to create an account, just enter your email address and card details and confirm your order. The transaction will appear on your card statement as PD Market. 

Your payment and details are secure and are processed by Stripe. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.  Stripe aren't local, but they are Irish owned - and they are the best at what they do. 

Read more here https://stripe.com/docs/security/stripe

 

How much is the shipping?

The postage charges are shown at your checkout page. Postage costs are set by the individual seller and so will change slightly from one seller to the next depending on their . If you have any questions or issues about shipping costs, please contact the seller directly.

 

What shipping options are available on the Pure Derry Market?

We offer three shipping methods to sellers and indeed buyers:

  • Local Delivery (Derry area only)
  • Vendor Shipping (i.e. sent in the post)
  • In Store Collection (i.e. get off your arse and get it yourself, for free)

Sellers can use any combination of these three methods they want, but no one shipping method is mandatory.  We only ask that offer AT LEAST ONE of them. It will be clear to you on the product and checkout pages which are available.  in-Store collection is set on the product page. 

You can also check each seller profile page (click their name under product title) to find out more about their policies.  

I can see 'Local Delivery' option but I'm not in Derry! What's the craic?

We're currently not able to intelligently detect and offer the local delivery option to customers based on their location. (Sad face). We do have plans to add this feature in future.  If you see this option and aren't in Derry don't use it, UNLESS...

UNLESS... you are buying for someone who is in Derry cos you are pure sound and want to be nice to them.  In which case, that's ok.  

How many days it takes to receive the product?

Shipping times are set by the individual seller and are specified in their seller profile. This is the period within which the seller will post your item. Actual delivery times may vary depending on the method of posting, carrier, etc. For further information about shipping, please contact your seller directly.

How do I contact the seller?

Contacting the seller: If you are a registered user, you can use the ‘contact the seller’ link on the item or profile page. Registered and guest buyers can find the seller’s direct email address in the ‘thank you for your order’ email. Remember that this email is sent from the PDM but do not reply to this email address – you will need to use the seller’s email address, which you will find in the body of the email.

When your item has been posted your seller should update the shipping status of the order, and you will receive an automated email telling you it’s on its way. If you are a registered PDM user, you can also check the shipping status in your dashboard area (Select ‘Your Account’ from the drop-down menu underneath your username at the top of the screen and then click on “Your purchases”).

 

My order has not arrived yet? What do I do?

If you haven’t received your item after a few days please, contact the seller (please allow longer for international orders). If you do not hear from the seller within 7 days, please contact the PDM admin and we can try to contact the seller for you.

ORDERS CANCELLATION, RETURNS and REFUND

When you buy on the PDM, the sales contract is between each individual “seller” and “you”, the buyer. The PDM provides a service to facilitate that contract but is not responsible for it or its fulfilment. Please, read the seller’s return policy. 

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

CANCELLATION

You have the right to cancel your order and return the item to the seller for a full refund, even if the item is not faulty in any way. To do this you must contact the individual seller within 14 days of receiving your item(s) and you must do this in writing. The seller can organise your refund or simply cancel the order if it has not been paid for.

The seller will contact you to organise the return of the goods. Unless the goods are faulty, you are usually responsible for the return postage costs. The seller should provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. The seller is entitled to deduct money from the refund if the item shows evidence of use which diminishes its value.

RETURNS

You have a right to return goods if they develop a fault up to six months after receipt of the goods. Depending on the circumstances, you may be entitled to a repair, replacement or a full or partial refund. Please contact the seller to inform them of the fault so that they can try to sort the problem out for you.

LOST ITEMS

If the item has been posted but is lost in transit, the seller should provide a refund or re-deliver the same item. Please contact the individual seller to report a lost item.

In the rare event of a shop not delivering the goods you should claim for a refund via Paypal. For more information see the Paypal help page on Claims and disputes. Please note that disputes can only be opened within 180 days of the date of payment. Please make sure you report the seller to us the PDM too, so we can take action.